Issue
Recent findings indicate that installing the latest macOS Sequoia 15.4 update may cause the ThunderFace device to malfunction. This issue is specific to version 15.4, and our team is actively working on a fix. Also please note, that if you are using the QOD+, installing macOS 15.4 is safe.
Action Required
If you useThunderFace, please do not install macOS 15.4 at this time.
We will update this page with the latest information as we work on a resolution.
—
Update as of May 7, 2025
The issue has been resolved in ThunderFace firmware 1.13.
It is now safe to install macOS Sequoia 15.4 update.