Last updated: December 5, 2016
INFORMATION WE MAY COLLECT FROM YOU
In order to provide our services we collect personal information about you. The information we collect may include, but is not limited to, your name, surname, company name, e-mail address and other information. If you contact our customer support, we may collect similar or additional personal information you knowingly and voluntarily provide through contact with our customer support representatives.
We also automatically receive and record non-personally-identifying information sent to us by your web browser. For example your IP address, operating system, browser type, cookie information and the pages you visit, depending on the settings of your web browser. If you want to learn what information your browser can send or how to change it, check your browser settings.
Cookies enable us to store information about your display preferences and remember your consent with using cookies. The cookie-related information is not used to identify you personally. These cookies are not used for any purpose other than those described here.
Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site.
MEASURING OUR VISITORS
We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous – so we don’t know who you are; just that somebody visited our site. The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better. You can learn more about Google Analytics or opt out if you wish.
SECURITY OF YOUR PERSONAL INFORMATION
The security of your personal information is important and we provide reasonable, industry-standard efforts to protect it. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorise access to personal information only for those employees who require it to fulfil their job responsibilities. However, no security controls are 100 % hacker-proof.
WHERE WE STORE YOUR PERSONAL DATA
Your personal information is stored on our servers and the servers of companies we hire to provide services to us. Your personal information can be transferred across borders because we have servers located worldwide and the companies we hire to help us run our business are located in different countries around the world.
HOW WE USE THE COLLECTED INFORMATION
Our primary purpose in collecting your information is to provide you with a safe, smooth, efficient, and customised experience. We may use your personal information to:
- provide our services, process purchase transactions and verify your identity;
- provide customer support, resolve disputes and troubleshoot problems;
- improve our services by customizing your user experience and measure the performance of our services;
- provide targeted marketing such as service and product updates, special offers, newsletters or pricing information;
- conduct market research about our customers;
- fraud and illegal activities detection/prevention purposes.
DELETE YOUR PERSONAL INFORMATION
You can delete your personal data provided to us anytime. To request that we delete your email address from our marketing database or provide you a copy of your personal information, please email your request to firstname.lastname@example.org.
SHARING YOUR PERSONAL INFORMATION
We will not sell or rent your information to third parties for their marketing purposes. However, in order to offer services to our users, we will share some of your information with third parties that help us run our business. These companies provide services such as delivering customer support or sending emails on our behalf.
We may also share your personal information:
- with our resellers in order to provide customer service;
- when we are required to provide the information on response to a court order, applicable law or legal process;
- when we believe that the disclosure is necessary to prevent or respond to a fraud, or defend our Website against attacks;
- if we merge with or are acquired by another company.